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var faqanswers = new Array();
faqanswers[1] = "Our system automatically leaves you Positive Feedback within 10 minutes after you leave yours. If you do not receive your feedback by then, please e-mail us.";
faqanswers[2] = "Unfortunately, we are only set up and staffed for pick-ups on Wednesdays and Saturdays. No exceptions ever have or ever will be made in any way whatsoever. Sorry about that.";
faqanswers[3] = "Items sold as-is would be stated as such in the ITEM REPORT section of the auction. As-is items are just that: sold the way they are. No guarantees are made whatsoever under any circumstance. Bid on as-is items at your own risk. No policy/warranty/guarantee will ever cover an as-is item. Once you receive an as-is item, you are on your own.";
faqanswers[4] = "Each item is packaged and stored in our warehouse before being listed on eBay. Therefore, additional pictures cannot be taken. Sorry about that.";
faqanswers[5] = "The following are the only days and times when we are open to make exchanges/refunds:Tuesdays9:00 AM - 4:30 PMThursdays9:00 AM - 4:30 PMFridays9:00 AM - 4:30 PMWe can also sell to you any outstanding item winnings if you come to make a return.";
faqanswers[6] = "We certainly do! Please visit www.oceansno1.com for details and to make any inquiries.";
faqanswers[7] = "All you would need to do is sign in to the checkout, and click on the order number you wish to reschedule. Now click on the blue \"Back\" button at the bottom of the page, followed by the blue \"Continue\" button. You may now scroll down to choose another pick-up date.";
faqanswers[8] = "The display of the handling fee on each auction page affects the bid amount that other potential Buyers place on the item. Because of that, and the costs associated with offering a local pick-up service, the handling fee for each item that is picked up must be paid for.";
faqanswers[51] = "We have three shipping rate calculators throughout the auction page. Please click on the \"Return to eBay item listing\" button below, and look for one of the calculators.";
faqanswers[52] = "To check on the shipment status of your item, please sign back in to the checkout and click on your order number. There, you will find your UPS tracking number to view the tracking status.";
faqanswers[53] = "Canadian residentsUPS is a courier which offers more service than Canada Post, as well as tracking information that exceeds regular postal mail Delivery Confirmation service. If you live in an area that is far from a UPS delivery hub, the rate may be quite higher than usual.U. S. residentsShipments to the United States of America are not domestic since we are located in Canada, so the price is higher than usual. The rates you see in our shipping rate calculators are direct from the official UPS servers and are not marked up in any way whatsoever. In fact, they are discounted by 10% at our loss. UPS is a courier which offers more service than just the postal system (it is not the same as USPS).";
faqanswers[54] = "Unfortunately, every item is packaged and stored individually in our warehouse before being listed on eBay. Therefore, Combined Package Shipping is not an option that we can offer.";
faqanswers[55] = "Sorry, but UPS Canada does not offer shipping service to Puerto Rico. You would have to use a U. S. A. address of a friend or relative.";
faqanswers[56] = "We only ship within Canada and to the United States. Due to the costs of shipping internationally with UPS, and the discounted value of our products, it is not a feasible option for us or our buyers to offer/purchase international shipping.";
faqanswers[57] = "Our fully-automated management system does not accommodate for the usage of third-party UPS accounts. We do not use the standard UPS Connect software. Sorry about that.";
faqanswers[101] = "Congratulations on winning the item! The next step is to proceed through our fully-automated checkout system. Once you are there, simply fill in your shipping information and your total will be calculated. You will then be invoiced through PayPal, or provided with U.S.-Dollar Money Order mailing instructions. You can also schedule a local pick-up for your item to come in and purchase in cash on Wednesday or Saturday.If you are mailing a money order and you are in the United States, please make sure to acquire an International money order, or we will not be able to process your payment.Our checkout: http://www.oceansno1.com/checkout.php.";
faqanswers[102] = "As stated on the auction page, you have ten (10) days to proceed through our fully-automated checkout system. Otherwise, your item will be re-listed on eBay and sold to someone else.Our checkout: http://www.oceansno1.com/checkout.php.";
faqanswers[103] = "For security reasons, since picking up an item locally involves no proof-of-delivery, we cannot accept PayPal payments. Sorry, but no exceptions will be made.We are not set up with Interac/debit or a credit card processing merchant, so all payments for the time-being must be made in cash.";
faqanswers[104] = "All transactions take place in USD currency as listed on the eBay.com (United States) website. This includes all shipping fees, as well as local pick-up handling fees. Local pick-up payments are to be made in USD currency. Otherwise, we will accept CAD currency payments at our own choice of exchange rate.";
faqanswers[105] = "Unfortunately, we are not equipped with a credit card processing merchant. You would have to create or log in to a PayPal account and set up your credit card through there.";
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Before you proceed...
Your question is most likely already answered.
General Questions
-- Select a question
Why haven't I received Positive Feedback yet?
May I pick-up my items on days other than Wednesday or Saturday?
How can I reschedule my local pick-up for another day?
What is your definition of an as-is item?
When are you open for returns?
Do I have to pay the handling fee for each item that I pick up locally?
Can you take any extra pictures of this item?
Do you sell products in wholesale pricing and quantities?
Answer:
Shipping Questions
-- Select a question
How much is the shipping cost for this item?
Have you shipped my item yet?
Why are your shipping costs so high?
Do you offer Combined Shipping?
Do you ship to Puerto Rico?
Do you ship internationally (outside of the U. S. A. / Canada)?
Would you be able to ship with my own courier account?
Answer:
Payment Questions
-- Select a question
How do I proceed to make my payment?
How long do I have to submit my payment after winning an auction?
Why do you only accept cash payments for local pick-ups?
What currency do you use for all of your transactions (USD or CAD)?
May I call in to pay with my credit card directly?
Answer:
Return to eBay item listingor Proceed to ask a question
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